- What is standard support?
- We can help you with installation and licensing issues. We also put any glitches into our work queue but how we prioritize that queue is at our discretion.
- What is priority support?
- Requests from priority support customers typically have must faster resolution times. Furthermore, it includes up to 3 hours of walkthroughs and deployment which can be held over phone or TeamViewer.
- Why do you have different support tiers?
- In an ideal world we would offer all our customers elevated levels of engagement and support. But in reality that is simply not possible. We started offering a higher tier of support after some customers requested that they wanted peace of mind and quick turnaround times.
- Do you offer subject matter support?
- No we do not. Although we can share our thoughts with priority support customers where we can, we expect the customer to be the domain specialist.
- Why don't you support Office365 and MacOS?
- From a software architecture standpoint, there is quite a large difference between the desktop version and a mostly web based workflow that Office365 and MacOS necessitate. We find it ironic that as personal computers become more powerful, the software giants seem to be forcing a web based computational model on everyone. We'll leave it to you to speculate as to why.
- Do you have a DUNS number?
- Yes we do. If you are a governmental entity we are able to do business with you.
- Do you use LGPL software?
- There is only one library that we use which is LGPLv3 but with a static linking exception. In effect, it makes it much like the MPL2 license which in fact the ZMQ community is trying to move to. Furthermore, we do not modify ZMQ itself in any way. You can read more about it at this link: http://wiki.zeromq.org/area:licensing. Furthermore, the ZMQ license itself states that "this exception relieves you of any obligations under sections 4 and 5 of this [LGPLv3] license, and section 6 of the GNU General Public License." You can read more about that here: https://github.com/zeromq/libzmq/blob/master/COPYING.LESSER.